Six essential controls are represented.
MODULE 01 · PRACTICAL ASSIGNMENTStorefront
Storefront
operating map.
Map a real or simulated store. Use role names rather than personal names wherever possible.
Your task
For each control, identify the accountable role, evidence used to confirm the work, frequency and the condition that requires escalation. If a control does not exist, write “gap” and propose an owner.
ControlAccountable roleEvidence or recordFrequencyEscalation trigger and route
Catalogue, price and stock
Order verification
Payment and reconciliation
Fulfilment and courier handoff
Returns, refunds and exchanges
Customer support and complaints
Reflection
Pilot self-review rubric
Each control has one accountable role.
Records are specific enough to verify work.
Material exceptions have a route and deadline.